Privacy Policy

At Quicky BD, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information to provide you with a seamless shopping experience. By using our platform, you agree to the practices described in this policy.

1. Information We Collect

To ensure smooth order processing, delivery, and an optimized shopping experience, we may collect the following types of information:

1.1 Personal Information

Name
Delivery Address
Phone Number
Email Address

1.2 Payment Information

Details required for processing payments, such as mobile wallet information or credit/debit card details (collected via secure, third-party payment processors).

1.3 Account Information

1.4 Behavioral and Usage Data

Browsing data including searches, cart activity, purchase history, and interactions with the website.
Data collected via cookies and similar technologies to enhance user experience, personalize recommendations, and display relevant ads (see Section 6 for details on cookies).

2. How We Use Your Information

We collect your information to provide and improve our services. Here’s how we use it:

2.1 Order Fulfillment and Delivery

To process and confirm your orders.
To ensure timely delivery of your purchased items.

2.2 Customer Service

To respond to inquiries, process returns, refunds, and resolve issues.

2.3 Marketing and Advertising

To send promotional messages, offers, and personalized recommendations via email, SMS, or push notifications.
To display targeted advertisements on our platform or partner websites.

2.4 Website Analytics and Improvements

To analyze customer interactions to enhance website functionality.
To better understand user preferences and improve your shopping experience.

3. Sharing Your Information

We do not sell your personal information. However, in certain circumstances, we may share your information with trusted third parties to provide you with better service:

Delivery Partners: We provide your name, address, and phone number to third-party delivery services to fulfill your orders.
Payment Processors: Payment details are securely processed through trusted third-party payment gateways.
Advertising Partners: To display personalized ads, we may share non-personally identifiable data (e.g., browsing behavior) with advertising partners like Google Ads or Facebook Ads.
Legal Requirements: We may disclose your personal information if required by law or to protect against fraud, unauthorized transactions, or potential harm.

4. How We Protect Your Information

At Quicky BD, we are committed to ensuring your data is safe:

Data Encryption: All sensitive data, including payment details, is encrypted using advanced security protocols.
Secure Storage: Your data is stored on secured servers protected from unauthorized access.
Access Control: Only authorized individuals have access to your data for the purposes outlined in this policy.

While we take every precaution to protect your data, we cannot guarantee 100% security, and you share your information at your own risk.

5. Your Rights and Choices

We respect your rights when it comes to your personal information:

5.1 Access and Edit Information

You can log in to your account to access and update your personal details (name, address, phone number, etc.) directly.

5.2 Opt-Out of Marketing Communications

You can opt out of promotional emails, SMS, or offers by adjusting your account preferences or following the “unsubscribe” link in communications.

5.3 Manage Cookies

You can disable cookies in your browser settings, although this may impact the functionality of our platform (see Section 6 below).

6. Cookies and Tracking Technologies

Cookies and similar technologies are used to enhance your shopping experience:

Essential Cookies: Required for website functionality like login and checkout.
Performance Cookies: Help us understand user behavior to improve our services.
Marketing Cookies: Used to show relevant ads and personalized offers.

By using our website, you consent to the use of cookies in accordance with this policy. You can manage your cookie preferences in your browser settings.

7. Advertising and Third-Party Tracking

We use advertising platforms such as Google Ads and Facebook Ads to display personalized promotional content. To achieve this, these platforms may collect and use anonymized data to track user behavior across websites.
We follow all applicable laws and guidelines for personalized advertising, including the Google Ads Policies and Facebook’s Advertising Standards. You can manage your advertising preferences through your Google or Facebook account to control how ads are served to you.

8. Retention of Your Information

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy (e.g., completing your order).
Comply with legal and regulatory obligations.

Once data is no longer required, we securely delete or anonymize it.

9. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected data without proper consent, we will delete it immediately.

10. Updates to This Privacy Policy

Quicky BD reserves the right to update this Privacy Policy at any time. Whenever changes are made, the "Last Updated" date at the top of this page will reflect the update. We encourage users to review this policy regularly to stay informed.

11. Contact Us

For any questions or concerns about these terms and conditions, please contact us:

Email: quicky@gmail.com
Phone: 09611 020 888
Address: Hakim plaza, 22B Sonargaon road, Dhaka 1205P9VR+9R Dhaka, Bangladesh

Thank you for using Quicky BD! We look forward to serving you with the best shopping experience.