Shipping and Return Policy

Shipping Policy

We at Quicky BD strive to make your shopping experience as convenient as possible by ensuring fast and reliable delivery services. Please review our shipping policy below for detailed information:

1. Delivery Locations:
   • We currently deliver across Dhaka and selected surrounding areas.
2. Delivery Times:
   • Orders placed before 12 PM will typically be delivered the same day (subject to availability and delivery slots).
   • Orders placed after 12 PM will be delivered the next day.
   • Delivery days: Monday to Sunday.
3. Delivery Fees:
   • For orders over [insert value, e.g., BDT 2,000], delivery is free.
   • A flat delivery fee of [insert value, e.g., BDT 50] applies to orders below this amount.
4. Order Tracking:
   • Customers will receive a confirmation email or SMS with delivery details and tracking options once the order is dispatched.
5. Out-of-Stock Items:
   • In case any item in your order is out of stock, we’ll notify you immediately and offer a refund or substitution based on your preference.
6. Damaged or Incorrect Orders:
   • Please inspect your package upon delivery. If an item arrives damaged, incorrect, or missing, contact us within 24 hours for resolution.

Return and Refund Policy

Customer satisfaction is our top priority. Here is a summary of our return and refund policy:

1. Eligibility for Returns:
   • Returns are accepted for damaged, defective, or incorrect items only.
   • Items must be returned in their original condition, unused, and with original packaging.
2. Return Timeframe:
   • Return requests must be made within [insert timeframe, e.g., 7 days] of the delivery date.
3. Refund Process:
   • Refunds will be issued to the original payment method within [e.g., 5-7 working days] after the returned item is received and inspected.
4. Non-Returnable Items:
   • Perishable items (e.g., fresh food, frozen items) cannot be returned unless they arrive damaged or defective.
   • Opened or used household products are ineligible for return.
5. How to Process a Return:
   • Contact our customer service team via [insert phone or email] with your order number and details of the issue.
   • We will arrange for a pickup of the item or request you drop it off at our specified location.
6. Return Costs:
   • If the error is on our part (e.g., incorrect or defective product), return costs will be fully covered by Quicky BD.